Refund policy
Thank you for shopping at Red Rain. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.
1. 30-Day Money-Back Guarantee
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused, uninstalled, and in the same condition that you received it.
- The item must be in its original packaging with all included accessories, clips, and manuals.
- Proof of purchase (order number or email confirmation) is required.
2. Return Process
- Contact us at redrain7675@gmail.com with your order number and the reason for return.
- Our support team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping address.
- Pack the item securely and ship it back using a trackable shipping service.
3. Fitment Guarantee & Exchanges
If your seat cover does not fit your vehicle correctly due to our sizing error, please send us photos showing the fitment issue along with your vehicle's make, model, and year. We will send you a free replacement or issue a full refund immediately.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.
5. Return Shipping Costs
- If the return is due to a product defect, damaged item, or wrong item sent by us, Red Rain will cover all return shipping costs.
- If the return is due to buyer preference, accidental order, or incorrect vehicle information provided by the customer, the customer will be responsible for return shipping fees.